Welcome to the Food Sanctuary website PRIVACY POLICY and TERMS AND CONDITIONS (“Terms"). Before you place an order with us, please be notified that you are bound to both privacy policy and the terms and conditions set out for the operation of Food Sanctuary. If you do not choose to be bound or have questions, please contact our customer service representatives by email.




To safeguard your personal information is important to us. We treat all your Personal Information as confidential and the safeguard of your data is equally important in this aspect. We comply to the UK Data Protection Act 1998 and any applicable consumer legislations. The right to disclose any information is reserved under circumstances that we have set below. 


When you shop with us, your Personal Information would have been asked to be provided in the following circumstances: when you create an account and placing an order, we will ask you to provide your name, email address, billing and deliver addresses, your telephone contact number and a password which you are responsible for use, including the use of your Account. We do not store any credit or debit card information. Where you use PayPal as your preferred method of payment, whether you have a PayPal account or without, you never disclose your card details with us. You are fully protected by the Buyer's Protection policy as inscribed by PayPal, which covers the full description of product of purchase to safe delivery of your order(s).


We may disclose your Personal Information in circumstances where we are required to comply with legal, statutory and/or regulatory obligations; as part of crime prevention and detection purposes including requirement by the courts. Your Personal Information may also be disclosed to reputable third parties as part of order processing and despatch, for e.g. our parcel couriers and suppliers partners.


To ensure a consistent and pleasant customer journey within our site, we aim to consistently improve the quality of our service. We monitor our site and capture information for e.g. the country your IP address came from, the URL, domain, browser, the pages of website viewed during your visit, advertisement you clicked on, and any searches within our websites. These information may be registered even if you do not register with us.


When you register an account with us, you will be given the option to receive information from Food Sanctuary about products, our promotions and special offers that may be of interest to you. You may also choose not to subscribe by selecting the appropriate box when you register your account with us. We you have subscribed with us, you may also unsubscribe from our contact list by amending these through your account settings on our website or by emailing us.


You agree and do not object to us contacting you for the above purposes by email, telephone, or other means and do not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.


In the event of you entering any of our contests or prize draws, you may be required to provide to us your name, email and mailing addresses to enable us to contact you in the event where are you a winner. You will be included in our newsletter list to receive our promotions and special offers with Food Sanctuary. You may unsubscribe by following the instructions in any email received.


Cookies Policy


A cookie is a small file placed on your computer's hard drive by your permission.  The cookie once added, tracks information on how you make use a website. The cookies allow us to gather data to improve the quality of our the site and our services provided by gathering and remembering information about your preferences. These information are used for statistical and analysis purposes only and thereafter removed from our system.


Cookies do not give us access to your computer or any of your information other than those that you have chosen to share with us. Some web browsers may automatically accept cookies of which you can usually modify these settings to decline cookies if you prefer. This however may prevent you to take full advantage of the website experience. 






"Personal Information" refers the details you have provided on registration;

"Product" refers to the product(s) displayed for sale on the Website;

"We/us" refers to Loaves and Fishes Sanctuary Limited, trading as Food Sanctuary, registered business in England and Wales, with Company Registration Number 08968057;

"Website" refers the website located at www.foodsanctuary.co.uk or any subsequent URL which may replace it;

"You" refers to a user of this Website.



You have been provided access to this Website and all orders placed by you must adhere strictly in accordance to these Terms. This Website is intended for he use of residents of the United Kingdom until further notice.

By registering as a user, you warrant that:

a)      Your Personal Information provided at registration as a user is true, accurate, current and complete

b)     You will notify us immediately of any changes to the Personal Information via the My Account feature of this website or by contacting our customer service representatives by emailing sales@foodsanctuary.co.uk

c)      You are prohibited from impersonating any person or entity; use a false name or a name that you are not authorised to use.

We reserve the right to:

a)      modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you;

b)     you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

c)      change these Terms from time to time in accordance with clause 14 Our Right to Vary these Terms. If you continue to use the Website you are deemed to have accepted the amended terms.



You warrant that you are at least 18 years old and legally capable of entering into binding contracts by placing an order through our Website. Our Contract will relate only to those Products we have confirmed in the Despatch Note.  A further confirmation will be supplied when the despatch of Products has been confirmed in a separate Despatch Note when necessary.

Non-acceptance of an order may be a result of one of the following:

-       The Product you ordered are out of stock;

-       We are unable to obtain authorisation for your payment;

-       The identification of a pricing or Product description error;

-       You do not meet the contractual eligibility to order criteria set out in these Terms.

For any information not covered you may email us at sales@foodsanctuary.co.uk



Every reasonable care has been taken to ensure that the description and specifications of the Products are correct.  We provide a range of information we consider as useful from description of product, size and ingredients of the products. This information has been provided in good faith, and may be subject to omission or errors. We will confirm any differences in the Despatch Note where differences were noted.


The variation in the Products colour reproductions may also occur with slight variation.



The price of any Products will be as quoted on our Website, except in cases of obvious error.  These prices exclude delivery costs, which will be added to the total amount due. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.


Every effort has been made on this Website to ensure that shopping online is safe and secure. Loaves and Fishes Sanctuary Limited cannot be responsible for the fraudulent use on our Website of a lost credit card, but will assist your credit card company where necessary once you have reported the fraud to them. 


6.      DELIVERY

From receipt of your order and payment in full, we aim to despatch within two working days, stock permitting. Products may be shipped over several days and in more than one package. 



Where you are not available to receive the Products during delivery by the Carrier, they will leave a delivery card. Subject to the Carrier's holding terms and conditions, and you have not made a contact, the Products will be returned to Food Sanctuary. You will be liable to cost of return and any charges levied by the Carrier.



You may cancel an order BEFORE it is despatched (or shipped) by e-mailing sales@foodsanctuary.co.uk and quote your Order Reference Number. All cancellation is subject to our acceptance. You may cancel at any time within 14 days; beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refund policy. You must return the Product(s) to us immediately and at your own cost and risk. Please take reasonable care of the Products while they are in your possession. This does not affect your statutory rights.



All Products purchased via the Website can be returned to us, in their original unopened saleable condition for a full refund or exchange within 14 days of despatch date. Returns are subject to:

a)      Unwanted Products - you may cancel the Contract within the 14 days period. You are required to email us with your Order Reference Number within 14 days from despatch date and specify the items you wish to cancel. Refund will be processed as soon as possible within 30 days of receipt of the returned Products. We will refund the price of the Product in full, but not the cost of delivery to you.  You will be responsible for the cost of returning the item to us.

b)     Faulty or defective Products - You are required to email us at sales@foodsanctuary.co.uk with your Order Reference Number specifying the defect via email. Products returned because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to us. We will usually process the refund as soon as possible within 30 days of the day we confirmed to you via email that you are entitled to a refund.  

We will usually refund any money received using the same method originally used by you to pay for your purchase. 



All third party links from the Website are provided for your reference. We do not control nor review the content of these third party website.  If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.



All gift vouchers or promotion codes issued in all format has been issued at the discretion of the Food Sanctuary management. The management bears the rights to change the condition of use to these vouchers or codes. Vouchers and Codes may not be exchanged for cash and must comply with the set condition of use. If you have to return Products you have purchased online using gift voucher(s) or promotion codes, we will refund to you the full price less the value of voucher used.  This does not affect your statutory rights.  



Our licensors or we own the copyright and other intellectual property rights for the content in the Website. You are prohibited from accessing or using all materials and contents within this Website for any non-commercial use, other than your personal use. You are prohibited from reproducing, storing in any other Website, inclusion in any public or private electronic retrieval system without our prior written consent. You are prohibited from copying, reproducing, transmitting, distributing the content in our Website.



The laws that we are in compliance to may require for us to communicate with you in writing. By using our Website, you accept that communication with us will be mainly electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, information and communications comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.



We reserve the rights to revise and amend our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time of placing your order with us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). We may also notify you of any changes before sending you a Despatch Note, of which it is assumed your acceptance unless you notify us to the contrary within seven working days of receipt of the Products.


15.   LAW

Our Terms and Conditions of Contract shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.




Last Updated 25 September 2014